On all of our pillows (except for travel pillows), we honor a 30-day satisfaction guarantee. If you are not fully satisfied with your purchase you can return within the 30 day period. We do not accept returns past 30 days even if unopened, due to strict hygiene concerns.
To start the return process, please contact us.
Mediflow Satisfaction Returns
486 Diens Dr. Wheeling, IL 60090
To speed up the return process, when you contact us, kindly include your name, order number, and reason for your return. You are responsible for return shipping and we do not refund shipping charges. We suggest tracking your return package and kindly note that we do not refund lost return packages.
Please do not return packages from the original place of shipment. Kindly contact us for your return request.
Once your return is received, your refund will be processed approximately within 30 days from the time we receive your returned product.
Please note ** If you did not order the pillow directly from us, then please contact the original place of purchase and they will honor our policy.
**All purchases made on www.mediflow.com from November 20th to December 2021 are eligible for returns up to January 2022**