With the exception of the Travel Pillow, The Water Pillow by Mediflow pillows come with a 3 year manufacturing warranty against any manufacturing defects. This does not include washing damage, wear and tear from use, or accidental damage/misuse. This warranty is applicable to the products on the initial order. Replacements will be not be honored on subsequent products that were provided.
Travel Pillows come with a 1 year manufacturing warranty against any manufacturing defects.
If you did not order the pillow directly from us, then please contact the original place of purchase to verify if your product is covered under the warranty. Only verified re-sellers are eligible for the 3-Year Warranty.
Be sure to keep your receipt, the receipt is needed for satisfaction guarantee and warranty claims.
Please allow up to 30 days for processing and replacement pillow to arrive back to you.
Customers will be responsible for the return shipping of the entire pillow back to Mediflow.
If you would like to initiate a warranty claim, please contact us.