Mediflow offers a 30-day money-back satisfaction guarantee from the purchase date, excluding shipping and handling fees. If for any reason you are not satisfied with your pillow, simply return the pillow, and we'll handle the rest! To initiate the return process, click here.
Customers will be responsible for the return shipping of the entire pillow, and we do not refund the initial shipping cost.
Remember to retain your receipt, as it is necessary for both satisfaction guarantee.
Please note that travel pillows, pillow protectors, replacement parts, and mattress covers are non-refundable.
The purchaser is solely responsible for any losses (shipping costs) incurred due to attempted returns of non-refundable items or items that fall outside the 30-day satisfaction period. We apologize for any inconvenience this may cause. Refunds may take up to 10 business days to process once received, and the time taken for it to reflect in your account may vary based on your financial institution.
Refunds for all returns must be credited back to the original credit card/payment method used for the purchase.
For all returns, please contact us.
Kindly note - If your purchase was not made directly through us, the satisfaction guarantee must be processed via the original point of purchase.