A notice regarding 30-Day Satisfaction Returns during COVID-19 Pandemic:
Unfortunately, due to the CoVid-19 pandemic, we cannot accept returns until June 30th, 2020 or until further notice pending the advisement of the Government of Ontario. Please notify us with the contact form above within your 30 day Return Period if you wish to proceed with a return and we will honor the policy for you as soon as we can. Thank you for your understanding during this difficult time
Travel pillows, pillow protectors, replacement parts, and mattress covers do not have a satisfaction guarantee and are not returnable and are non-refundable.
There is a 30-day money back satisfaction guarantee from the date of purchase less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep just send it back. You are responsible for the cost of return shipping. We highly recommend using trackable shipping methods. Be sure to keep your receipt, a receipt is needed for satisfaction guarantee and warranty claims.
Travel pillow, pillow protectors, replacement parts, and mattress covers are non-refundable.
Any losses incurred due to the attempted returns of non-refundable items or items purchased outside of the 30-day satisfaction period is solely the responsibility of the purchaser. We apologize for any inconvenience this may cause. Refunds can take up to 10 business days to process after receiving. Depending on your financial institution, it may take longer to show up in your account. For all returns, please contact us.
Please note- If you did not order directly from us, the satisfaction guarantee must be done through the original place of purchase.